Delivery Information
Orders will be shipped using a courier service. Our usual agencies ensure delivery within a period not exceeding 72 hours (working days) for shipments to the peninsula. Nutra Horse, S.L. is not responsible for possible incidents or delays that may occur due to these transport companies outside our company.
Orders placed on weekends and holidays will be shipped the next business day.
Nutra Horse, S.L. needs a period of 24 hours (belonging to a business day) for the preparation of the order, counted from the confirmation of the order in our systems.
RETURN AND WARRANTY.
The buyer has the right to return the product(s) within a period of 14 calendar days without the need for justification. The return period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the products or in the event that the products that make up the order are delivered separately. To exercise the right of return, you must notify Nutra Horse, S.L by e-mail to pedidos@nutrahorse.es. To meet the return period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires. In the event of a return, we will refund all payments received, less shipping and collection costs for the products. Once the product is received in our warehouses and we verify the correct state of the same, we will proceed to make the refund using the same payment method used by you for the initial payment.
The products must be returned in perfect condition and the packaging must not be open or damaged. They must be returned in perfect condition.
In the event that the shipment does not arrive in perfect condition or that there has been an error on the part of Nutra Horse, SL, the customer will have the right to request that the product be reshipped at no additional cost on their part, once the product has been returned to our facilities and the incident has been verified. In the event that the shipment has been damaged during transport, the client must note it on the agency's delivery note, and must communicate this situation to Nutra Horse, S.L. via e-mail or telephone. before 24 calendar hours after receipt, providing photographs. In this case Nutra Horse, S.L. will indicate the claim procedure to the transport company to replace the damaged merchandise at no additional charge to the customer. After the 24 hour period. We will not be able to process the incident.
In the case of return of defective products or that do not correspond to your order, the collection costs will be borne by us, said products must be in the same state in which they were delivered and must retain their original labeling.
As long as the customer has followed the return process mentioned above, Nutra Horse, S.L. will refund the price of the returned products.
If you wish to return a product purchased at Nutra Horse, S.L. You must notify it in advance by e-mail to pedidos@nutrahorse.es with the following information:
· Order number, date, name and email address with which the purchase was made.
· Product to be returned, including its price.
· Reason for return.
Once your request has been analyzed, the necessary instructions to make the return will be sent to you by email. Once received and verified that the product is in perfect condition, the corresponding payment will be made.
