Terms & Conditions

The use of this web page, as well as the acquisition of services and/or products, will be governed by the following General Conditions that will form part of the sale and purchase agreement, which will be accepted by the user/client, either by use or for the purchase of services or products.

The ownership of this website, as well as the services and products that are marketed, are the property of Nutra Horse, S.L. with CIF. B16270642 and registered office in Madrid (Spain).

Simply the use or acquisition of any of the services and/or products offered on this website will mean acceptance by the user and/or purchaser of these General Conditions.

PRICES.

The price of the products will be the one that is shown at all times in our online store, except for manifest error. Although we try to ensure that the prices on the page are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.

We will not be obliged to supply you with any product at the incorrect lower price, even if our online store has automatically sent you the Dispatch Confirmation.

The prices of the online store always include VAT. Postage will be charged separately.

Prices can change at any time, but possible changes will not affect orders already confirmed and paid.

METHOD OF PAYMENT.

Purchases of products and services from Nutra Horse, S.L. They can be paid online with the payment methods available at any time, which have the security measures offered by the banking entities that offer the service. Therefore, Nutra Horse, S.L. will not assume any responsibility for any incident that may occur due to the malfunction of the payment provider's system.

If, when making the purchase, the bank that manages the collection rejects the payment, the order will not be sent and the order will be cancelled.

AVAILABILITY OF PRODUCTS.

All the products that are shown on the web are available and there is stock unless otherwise indicated. If any product, once purchased, is out of stock, Nutra Horse, S.L. will notify the buyer, informing him of the expected arrival date and/or offering him a similar product, and if the buyer does not accept, Nutra Horse, S.L. will make the immediate refund of the amount of the product.

SHIPPING.

Orders will be shipped using a courier service. Our usual agencies ensure delivery within a period not exceeding 72 hours (working days) for shipments to the peninsula. Nutra Horse, S.L. is not responsible for possible incidents or delays that may occur due to these transport companies outside our company.

Orders placed on weekends and holidays will be shipped the next business day.

Nutra Horse, S.L. You need a period of 24 hours (belonging to a business day) for the preparation of the order, counted from the confirmation of the order in our systems.

RETURN AND WARRANTY.

The buyer has the right to return the product(s) within a period of 14 calendar days without the need for justification. The return period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the products or in the event that the products that make up the order are delivered separately. To exercise the right of return, you must notify Nutra Horse, S.L by e-mail to pedidos@nutrahorse.es. To meet the return period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

In the event of a return, we will refund all payments received, less shipping and collection costs for the products. Once the product is received in our warehouses and we verify the correct state of the same, we will proceed to make the refund using the same payment method used by you for the initial payment.

The products must be returned in perfect condition and the packaging must not be open or damaged. They must be returned in perfect condition.

In the event that the shipment does not arrive in perfect condition or that there has been an error on the part of Nutra Horse, SL, the customer will have the right to request that the product be reshipped at no additional cost on their part, once the product has been returned to our facilities and the incident has been verified. In the event that the shipment has been damaged during transport, the client must note it on the agency's delivery note, and must communicate this situation to Nutra Horse, S.L. via e-mail or telephone. before 24 calendar hours after receipt, providing photographs. In this case Nutra Horse, S.L. will indicate the claim procedure to the transport company to replace the damaged merchandise at no additional charge to the customer. After the 24 hour period. We will not be able to process the incident.

In the case of return of defective products or that do not correspond to your order, the collection costs will be borne by us, said products must be in the same state in which they were delivered and must retain their original labeling.

As long as the customer has followed the return process mentioned above, Nutra Horse, S.L. will refund the price of the returned products.

If you wish to return a product purchased at Nutra Horse, S.L. You must notify it in advance by e-mail to pedidos@nutrahorse.es with the following information:

· Order number, date, name and email address with which the purchase was made.

· Product to be returned, including its price.

· Reason for return.

Once your request has been analyzed, the necessary instructions to make the return will be sent to you by email. Once received and verified that the product is in perfect condition, the corresponding payment will be made.

REGISTRATION AND DATA PROTECTION.

In the case of natural persons (not companies), only those over eighteen (18) years of age may register with Nutra Horse, S.L. The registration in Nutra Horse, S.L. will, in any case, be necessary for the purchase of products and services. You can register by completing the form indicated for it.

The entire Nutra Horse, S.L. is absolutely aware of the protection of your personal data and we respect everything regarding the European Data Protection Regulation.

In compliance with the LOPD Organic Law and its Regulation -RD 1720/2007 and the applicable RGPD As of May 25, 2018, we inform you that the data provided both in the registration of a new user, and in the sending of a form will be incorporated into an automated data file created by, for and under the responsibility of Nutra Horse, SL, in order to respond to your queries and/or suggestions and to meet the commitments arising from the relationship that we may have with you.

The user is recognized and may exercise their right of access, cancellation, rectification, opposition and recovery of their data, as well as the right to be informed of the use of their data and also Nutra Horse, S.L. You will have to ask for your consent if your data is used for any purpose not approved by you, provided that this purpose is not included in those excepted by the Law. You may contact Nutra Horse, SL, through Email: info@nutrahorse. is.

The European Data Protection Regulation provides and clarifies the rights contained in the latest Spanish regulations. For this reason, we must keep at your disposal and clarify the information on data protection measures at Nutra Horse, S.L. We will also request your authorization to be able to process your data in some cases. In this way, we can offer you a service more adapted to your needs.

Nutra Horse, S.L. can process your data without the need for your consent, only for some mandatory matters, for example, to communicate a recommendation on a portion or a product that you have requested, issue an official document or to deliver merchandise or to comply with legal regulations.

You can communicate to us at any time the wish to only receive communications directly related to your affairs with Nutra Horse, S.L.. The treatment that you have consented to is always accessible. You can modify it whenever you want through the communication channels with Nutra Horse, S.L. that you use regularly; internet, phone or email.

Your personal data will be blocked when they are no longer necessary for the purpose for which they were collected, remaining at the exclusive disposal of official legal entities, in particular the data protection authorities, for the attention of the possible responsibilities arising from the treatment, during their prescription period. Once the aforementioned period has expired, Nutra Horse, S.L. will proceed to delete your data.

Nutra Horse, S.L. NEVER sell or provide your data to third parties except in the following cases:

Transport agencies or companies providing courier services (in the case of the need to deliver merchandise).

Companies providing computer services to Nutra Horse, S.L.

Competent Public Bodies, Tax Agency, Judges and Courts when Nutra Horse, S.L. have a legal obligation to provide them.

Companies providing asset solvency services.

USE OF COOKIES.

Access to our website implies the use of cookies in order to recognize users who have registered and be able to offer them a better and more personalized service, as well as technical information.

Cookies do not allow access to personal data or, in general, to data on the hard drive.

Cookies are small text files that are stored on the hard drive or in the memory of the computer used by each user so that the server remembers certain information that can be used later.

Those users who do not want to receive cookies or want to be informed before they are stored on their computer, can configure their browser for this purpose:

Microsoft Internet Explorer > Tools menu > Internet Options > Privacy > Settings

Google Chrome> Tools menu> Settings> Show advanced options> Privacy (Content Settings)> Cookies

Firefox> Tools menu> Options> Privacy> Cookies

LIMITATION OF RESPONSABILITY.

Nutra Horse, S.L. may host links to pages and sites of third parties. However, Nutra Horse, S.L. has no control over its content or external sources. Consequently, Nutra Horse, S.L. declines any responsibility that may arise from the content, advertising and goods and services marketed through them.

Nor does it assume any responsibility for the inadequate functioning of its page if this is due to maintenance work, to incidents that affect national or international operators, to a faulty configuration of the equipment of its clients and users or to its insufficient capacity to maintain computer systems. essential to be able to use our online store Nutra Horse, SL.

All the products marketed on this website have passed the mandatory health inspections and controls and have been tested, offering all the guarantees for their use and animal consumption. No side effects have been described in any case due to the administration of any of our products. However, Nutra Horse, S.L. is not responsible for any unwanted side effect or adverse reaction that may occur from the administration of our products. The buyer, therefore, declines all responsibility to Nutra Horse, S.L. The buyer is solely responsible for the consequences that may arise from supplying our products. Likewise, it will be responsible for ensuring the correct dosage of the same in the amounts and periods recommended.

In the same way, the buyer declines all responsibility to Nutra Horse, S.L. of any problem or complication that may arise from applying the diets, consultations, nutritional advice and/or any other service that you have contracted with us. He is solely responsible for any problem that may occur.

OBLIGATIONS AND RESPONSIBILITY OF CUSTOMERS AND USERS.

The user is obliged:

Not to use Nutra Horse, S.L. to perform or suggest activities prohibited by law.

To refrain from carrying out any conduct that violates the intellectual or industrial property rights of Nutra Horse, S.L. or of third parties, or that violates or transgresses the honor, personal or family privacy or the image of third parties, or that are illegal or violate morality.

To refrain from carrying out any destruction, disablement or damage to data, programs or electronic documents belonging to Nutra Horse, S.L. or to any third party, as well as introducing or spreading programs, viruses or, in general, any instrument or physical or electronic device that cause or are likely to cause any type of alteration in the Network, in the system, or in the equipment. of third parties.

To refrain from carrying out any type of activity or practice that transgresses the principles of good conduct generally accepted among Internet users.

To inform us of any illicit use of which you become aware. In any case, the user will keep Nutra Horse, S.L. harmless against any claim, judicial or extrajudicial, that is presented to us as a consequence of the previous actions or omissions. The user will be responsible for the security and use of their password, in which case, we will be entitled to cancel their registration with Nutra Horse, S.L. The user will refrain from reproducing, copying, selling or exploiting in any way all or part of the contents and functionalities of Nutra Horse, S.L. the use or right of access to it. Any fraud or abuse committed within the framework of Nutra Horse, S.L. may be subject to administrative or judicial prosecution.

ASSIGNMENT OF RIGHTS AND OBLIGATIONS.

The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.

EVENTS OUT OF OUR CONTROL.

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, the cause of which is due to events that are beyond our reasonable control ("Force Majeure").

Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and, among others, the following:

- Strikes, lockouts or other industrial action.

- Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.

- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

- Inability to use public or private telecommunication systems.

- Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations despite the Force Majeure Event.

APPLICABLE LAW AND JURISDICTION.

The use of our online store and the contracts for the purchase of products through said online store will be governed by Spanish law.

Any controversy that arises or is related to the use of the online store or to said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of Madrid.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.